Refunds:

1. Buyer may be entitled to a refund for prepaid Orders. ssswn Private Limited retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

2. Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or ssswn Private Limited, however such refunds will be assessed on a case to case basis by ssswn Private Limited.

3. Our decision on refunds shall be final and binding.
Cancellation/Compensation/Payment

4. All refund amounts shall be credited to Buyer's account as may be stipulated as per the payment mechanism of Buyer's choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer's wallet with his/her ssswn Private Limited Account;

Process

Payment Method

Refund Source

TAT

Order Edit/Cancellation/Compensation/Payment Failure

Net Banking

Source

5-7 Business Days

Debit/Credit Cards

Source

4-7 Business Days

UPI

Source

2-4 Business Days

Wallets-Paytm/Razerpay

Source

24 Hours

5. In case of payment at the time of delivery, Buyer will not be required to pay for:

1. Orders where packaging is either tampered or damaged at the time of delivery;

2. Wrong Order being delivered; or

3. Items missing from Buyer's Order at the time of delivery.

Provided the same is communicated to ssswn Private Limited Customer Care through the Platform before the Order is marked delivered.